Refund policy

Last Updated: [DATE]

At [STORE NAME], we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may return an item within 5 DAYS of delivery if it:

● Is unused and in its original condition.

● Includes all original packaging, tags, and accessories.

● Is accompanied by proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

● Personalized or custom-made products.

● Gift cards.

● Items marked as non-returnable.

● Products damaged due to misuse or improper handling.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 3DAYS of delivery  with your order number and photos of the product. We will arrange a replacement or refund after verification.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5 TO 7 BUSINESS DAYS.

5. Exchanges

We offer exchanges for defective, damaged, or incorrectly delivered products, subject to product availability.

6. Return Shipping

● If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.

● For all other eligible returns, the customer is responsible for the return shipping charges unless otherwise stated.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Thank you for shopping with THE NUVIO. Your satisfaction is our priority, and we’re committed to making every shopping experience smooth and hassle-free